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Refund Policy

At HALTDOS, we are committed to providing high‑quality, reliable protection against DDoS and related cybersecurity threats. This Refund Policy outlines the conditions under which refunds may be granted for our products and services, establishes the process for requesting a refund, and defines the terms for cancellation of subscription services. By purchasing our products or services, you agree to the following terms.

General Principles

  • Transparency and Fairness: We strive to build customer trust by clearly explaining our refund terms.
  • No Refunds After Service Commencement: Once services are actively rendered, fees are generally non‑refundable, except as provided below.
  • Contractual Flexibility: For enterprise or custom service agreements, refund or cancellation terms may be separately negotiated as part of your contract.
  • Compliance: Our refund practices comply with all applicable consumer protection laws and regulations.

Refund Eligibility

2.1 Eligible Refund Requests

Refund requests may be considered if they meet all of the following conditions:
  • Timeframe: A refund request must be submitted within 30 days from the original date of purchase or activation.
  • Service Performance: The product or service has not performed as advertised. This may include:
    • Persistent technical issues that, despite reasonable support efforts, prevent access to or proper functioning of the service.
    • A clear discrepancy between the promised features and the delivered service that is documented and verifiable.
  • Non‑Usage or Minimal Use: For subscription‑based or recurring services, a refund may be available for any unused portion of the service if cancellation is requested within the eligible window.
Note: Refunds will not be granted solely because of a change of mind, preference, or because a customer’s requirements have evolved.

2.2 Ineligible Refund Request

Refunds will not be issued under the following circumstances:
  • Late Requests: Any refund request submitted after the 30‑day window.
  • Significant Usage: Requests for a refund on services that have been substantially used or delivered beyond any free trial period.
  • Non‑Refundable Fees: One‑time fees (e.g., setup, customization, or integration fees) unless explicitly stated otherwise in your service contract.
  • Change of Mind: Requests based solely on a customer’s decision that they no longer want or need the service.

3. Refund Request Process

3.1 Initiating a Refund Request

To request a refund, please follow these steps:
  1. Contact Support: Send an email to [support@haltdos.com] with your order or subscription number.
  2. Provide Details: Include a detailed explanation of the issue, along with any supporting documentation (e.g., screenshots, error logs, or communication records) that substantiate your claim.
  3. Confirmation: Our customer support team will acknowledge receipt of your request and guide you through any additional steps if required.

3.2 Review and Decision

  • Assessment Period: Refund requests will be reviewed within 3–5 business days from receipt.
  • Eligibility Verification: Our team will assess whether the request meets the eligibility criteria stated in this policy.
  • Response: You will be notified by email regarding the status of your refund request. If additional information is needed, a support representative will contact you.

4. Refund Processing and Payment

  • Processing Time: Once approved, refunds will be processed within 5–7 business days.
  • Payment Method: Refunds will be issued to the original method of payment.
  • Partial Refunds: In cases where only a portion of the service is unused (e.g., subscription cancellations within the eligible period), a prorated refund for the unused portion may be provided.

5. Cancellation of Subscription Services

  • Subscription Cancellation: You may cancel your subscription at any time. However, refunds will only be provided for any unused portion of the subscription if the cancellation request is made within the 30‑day refund window.
  • Billing Adjustments: After the refund window expires, cancellation will result in the termination of future billing, but no refund will be issued for the current billing period.

6. Special Provisions for Enterprise and Custom Agreements

  • For customers under enterprise-level or custom service agreements:
    • Contract Terms: Refund and cancellation terms, including any applicable prorated credits or early termination fees, will be governed by the individual contract.
    • Negotiation: Please refer to your signed agreement for detailed refund provisions. If you have questions, contact your account representative.

7. Amendments and Updates

HALTDOS reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

8. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:
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